Top Frequently Asked Questions

How do I file a claim?

If you wish to file a claim please contact customer service at:

AFT 888-423-8700

What is the status of my claim?

If you wish for the status of a claim please contact customer service at:

AFT 888-423-8700

How do I purchase coverage?

Please contact our sales team at:

AFT 888-423-8700

How do I change my benefit amount?

If you wish to change your benefit amount please contact customer service at:

AFT 888-423-8700

How do I view and update my dependent information?

If you wish to change your dependent information please contact customer service at:

AFT 888-423-8700

How do I view my beneficiary information?

You can view your beneficiary information by logging into your member portal and going to Dashboard > Policy

How do I update my payment info?

You can view your payment information by logging into your member portal and going to Dashboard > Account > Payments > Update Payment Information

How do I view my coverage amount?

You can view your coverage amount by logging into your member portal and going to Dashboard > Policy Details

How do I reset my username and password?

Please click on “Forgot Username or Password” on the member login page.