Top Frequently Asked Questions
How do I file a claim?
If you wish to file a claim please contact customer service at:
AFT 888-423-8700
What is the status of my claim?
If you wish for the status of a claim please contact customer service at:
AFT 888-423-8700
How do I change my benefit amount?
If you wish to change your benefit amount please contact customer service at:
AFT 888-423-8700
How do I view and update my dependent information?
If you wish to change your dependent information please contact customer service at:
AFT 888-423-8700
How do I view my beneficiary information?
You can view your beneficiary information by logging into your member portal and going to Dashboard > Policy
How do I update my payment info?
You can view your payment information by logging into your member portal and going to Dashboard > Account > Payments > Update Payment Information
How do I view my coverage amount?
You can view your coverage amount by logging into your member portal and going to Dashboard > Policy Details
How do I reset my username and password?
Please click on “Forgot Username or Password” on the member login page.